This Appendix applies if you live in Canada. This Appendix should be read in conjunction with and in addition to the Personal Data Notice and Consent form to which this Appendix is attached.
How and why we use personal information
Canadian privacy laws require that we obtain your consent for the collection, use and disclosure of your personal information whenever possible.
The purposes of the collection, use and disclosure of your personal information are as described in the Personal Data Notice and Consent form. We will not collect, use or disclose your personal information for any new purpose without first identifying the new purpose and including it in an updated version of the Personal Data Notice and Consent form.
International transfer of personal information
Your personal information may be transferred outside of Canada to the United States, as set out in the Personal Data Notice and Consent form. We will ensure that technical and contractual measures are imposed on entities acting on our behalf to which we have transferred your personal information. Please note that when your personal information is transferred to another country, it may be accessible by law enforcement and/or national security authorities of that jurisdiction.
Your rights
If you have any questions in relation to our use of your personal information, you should first contact us. Under certain conditions, you may have the right to:
Access to Information and Enquiries
Upon written request and authentication of identity, Citeline will provide you with your personal information under its custody or control, information about the ways that your personal information is being used and information regarding individuals or organizations to whom your personal information has been disclosed or transferred.
A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought. A request to access personal information should be forwarded to Citeline’s Privacy team .
Citeline may charge a reasonable fee for providing personal information in response to an access request and will provide an estimate of any such fee upon receiving a written access to personal information request. Citeline may require a deposit for all or part of the fee.
Citeline will make personal information available within 30 days or provide written notice where additional time is required to fulfill the request. In some situations, Citeline may not be able to provide access to certain personal information. Citeline may also be prevented by law from providing access to certain personal information.
Where an access request is refused in whole or in part, Citeline will notify you in writing, giving the reason for refusal and outlining further steps which are available to you.
Enquiries and complaints
If you have any concerns or complaints that are unable to be resolved by contacting Citeline’s Privacy team, you may contact one or more of the following applicable supervisory entities in Canada:
Office of the Privacy Commissioner of Canada
30, Victoria Street Gatineau, Quebec K1A 1H3 Toll-free: 1-800-282-1376 www.priv.gc.ca
Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 6 Avenue SW Calgary, Alberta T2P 3W2 Toll-free:1-888-878-4044 [email protected] https://www.oipc.ab.ca
Office of the Information and Privacy Commissioner for British Columbia
4th Floor, 947 Fort Street, Victoria BC V8V 3K3 1-250-387-5629 [email protected] https://www.oipc.bc.ca
Commission d'acces a l’information du Quebec
Bureau 18.200 500, boul. René-Lévesque Ouest Montréal (Québec) H2Z 1W7 Téléphone : 514 873-4196 Télécopieur : 514 844-6170 www.cai.gouv.qc.ca